Customer Relationship Expert

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $75,000

**Customer Service Representative Role Overview:**

We are seeking an exceptional individual to join our team as a Customer Service Representative. This role involves cultivating customer relationships, utilizing in-depth knowledge of products and capabilities, and providing full-spectrum customer service activities.

**Key Responsibilities:**

  • Pre-order preparation: generate sales quotations using SAP system and/or pricing tool, perform lead-time checks, and liaise with other functional teams to ensure customer enquiries are responded.
  • Work closely with customers and sales team to develop a better understanding of our products and services in meeting customer needs.
  • Communicate and collaborate with materials management and/or operations team to anticipate projects, completion timetables, and potential scheduling issues.
  • Order Management: process purchase orders, sample requests and/or approved return requests and follow through till shipment (order entry, acknowledgement, confirmations, change notifications, etc.).
  • Identify items with shipment schedule falling out of general lead-time and expedite proactively with planners.
  • Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterms of sale.
  • Set up regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern.
  • Process rebates claims and stock returns approved by product line management.
  • Support quality and warranty processes where required.
  • Participate actively in ongoing product, process, systems, and business skills training; provide support and back-up assistance to peers.

**Required Skills and Qualifications:**

• Diploma/Degree in Business or related discipline

• At least 3 years of working experience in Customer Service or Order Fulfilment environment

• Excellent communication skills and good telephone etiquette

• Pleasant personality with a passion for service excellence

• Strong team player who can adapt to fast-paced and dynamic environment

**Benefits:**

This role offers a chance to work with a dynamic team, develop your skills and expertise, and contribute to the success of our organization.

**Equal Opportunity Employer:**

We are an Equal Opportunity Employer, committed to diversity and inclusion. If you require accommodations for the application or interview process, please contact us to submit your request.

  • Customer Relationship Expert

    21 hours ago

    Sydney, New South Wales, Australia beBeeCustomerCentric Part time $80,000 - $120,000

    Job Overview:We are seeking an expert in customer relationships who can provide top-notch solutions and support to our clients. This role requires someone with exceptional communication skills, adaptability, and a passion for technology.As a key member of our team, you will be responsible for delivering personalized experiences that exceed customer...

  • Customer Relationship Expert

    4 days ago

    Sydney, New South Wales, Australia beBeeRelationship Full time $100,000 - $400,000

    About This RoleWe are seeking an experienced professional to join our team in Sydney. As a key member, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Deliver Exceptional Customer ServiceBuild Strong Relationships with ClientsAssist with Enquiries and Educate...

  • Customer Relationship Expert

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $110,000

    Customer Value Specialist RoleWe're looking for an experienced customer value specialist to join our team. As a key member of our business, you will be responsible for delivering exceptional customer service and helping our customers make informed decisions about their insurance needs.Key Responsibilities:Engage with customers through various channels to...

  • Banking Relationship Expert

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerFocused Full time $81,992 - $123,456

    Job Title: Banking Relationship ExpertOverview: As a Banking Relationship Expert, you will be the public face of our organization, delivering a seamless banking experience to customers. You will have in-depth conversations with customers about their banking needs and provide personalized solutions.About Us: Our organization has been serving local communities...

  • Customer Relationship Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Customer Service Representative Job DescriptionIn today's fast-paced business environment, cultivating strong relationships with customers is crucial for driving growth and success. As a Customer Service Representative, you will be responsible for fostering positive interactions with current and potential customers by providing exceptional support and...

  • Relationship Expert

    5 days ago

    Sydney, New South Wales, Australia beBeeRelationship Full time $78,520 - $91,800

    We are seeking a skilled Relationship Coach/Expert who can guide men in navigating challenging romantic relationships.The ideal candidate will have a deep understanding of relationship dynamics and the common challenges faced by couples.Key Responsibilities:Deliver individual and group coaching sessions, guiding men on the path to reconciling their marriages...

  • Customer Relationship Expert

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $90,000

    Customer Support SpecialistCultivate customer relationships and provide exceptional service by leveraging knowledge of products, capabilities, and CRM processes.Key Responsibilities:Generate quotations and price responses using SAP system or pricing tool, performing lead-time checks and liaising with other functional teams to ensure timely inquiries...

  • Building Customer Relationships

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $130,000

    Customer Banking Specialist Role OverviewWe are seeking a highly skilled and customer-focused Banking Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and building long-term relationships.In this role, you will be responsible for providing expert advice and guidance...

  • Customer Relationship Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeNegotiator Full time $60,000 - $100,000

    Job OverviewAs a relationship builder and negotiator, you'll play a key role in fostering strong customer connections.This dynamic position requires exceptional communication skills, persistence, and problem-solving abilities to resolve issues and drive positive outcomes.Key responsibilities include managing outstanding accounts, conducting high-volume...

  • Mobile Relationship Expert

    1 week ago

    Sydney, New South Wales, Australia beBeeLender Full time $100,000 - $130,000

    As a Mobile Lending Manager, you will play a key role in driving business growth and building strong relationships within the local community.Your primary responsibility will be to utilize your lending expertise to identify prospective customers, nurture leads, and tailor lending solutions to meet their needs.You will manage your own portfolio, expanding...