ICT Support Manager

6 hours ago


Canberra, ACT, Australia Comcare (Australian Government) Full time
{"Job Title": "APS6 Service Desk Team Leader", "Job Description": "Job Summary

The Technology and Information Management (TAIM) Unit at Comcare (Australian Government) is seeking a highly skilled APS6 Service Desk Team Leader to join their team. As a key member of the Client Services team, you will provide technical guidance and leadership to the Service Desk function, ensuring the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers.

Key Responsibilities
  • Manage a regionally dispersed team of Service Desk Analysts
  • Provide technical guidance and leadership to the Service Desk function
  • Ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers
Requirements
  • Strong knowledge and understanding of the ITIL Framework
  • Minimum 2 years of experience in an enterprise Information Technology environment
Security Clearance

Ability to obtain and maintain a Baseline Security Clearance

How to Apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position, including your skills, experience, and knowledge relevant to the job-specific capabilities and role.

", "lang_code": "en-US"}

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