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ICT Support Specialist

2 months ago

Canberra, ACT, Australia Ignite Recruitment Full time
About the Opportunity

We are seeking a highly skilled ICT Support Officer to join our team in the Federal Government Department. As a key member of our IT team, you will be responsible for providing technical support, troubleshooting, and maintenance of hardware and software systems.

Key Responsibilities
  • Provide routine technical support and assistance to staff, including troubleshooting and resolving IT-related issues.
  • Manage the suite of software licenses, including renewals, installations, and updates.
  • Assist in the development and maintenance of operational procedures and documentation for IT systems.
  • Inventory and asset management, including maintaining an up-to-date inventory of ICT hardware and software.
  • Assist in ICT-related projects, such as system upgrades, migration, and infrastructure improvements.
Requirements
  • Previous IT Service Desk experience.
  • Working knowledge of corporate computer systems and audio-visual equipment.
  • Ability to diagnose and resolve technical issues and escalate problems as required.
Desirable Skills
  • Knowledge of ITIL processes.
  • Experience with Learning Based Systems such as Learning Management Systems.

This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality IT services. If you are a motivated and experienced ICT professional, we encourage you to apply for this role.