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Managed ICT Support Specialist

2 months ago

Canberra, ACT, Australia C4i Solutions Full time
About the Role

We are seeking a highly skilled and experienced Managed ICT Support Specialist to join our team at C4i Solutions. As a key member of our Defence ICT Support team, you will provide expert-level support to our clients in the Defence and Government sectors.

Key Responsibilities
  • Provide first and second-level support for client IT systems, including hardware, software, and network issues.
  • Monitor and maintain client IT infrastructure, ensuring optimal performance and availability.
  • Respond to service requests and incidents in a timely and professional manner, adhering to SLAs.
  • Troubleshoot and resolve technical issues, escalating to higher-level support when necessary.
  • Perform routine maintenance tasks such as software updates, backups, and system monitoring.
  • Manage user accounts, permissions, and security settings.
  • Collaborate with clients to understand their IT needs and recommend appropriate solutions.
  • Document all support activities, ensuring accurate records are maintained.
Requirements
  • Due to the nature of our work, an Australian Citizen with a current or recently inactive AGSVA clearance is required.
  • Able to multi-task and prioritise workload.
  • Able to show initiative and adaptable to client requirements.
  • Able to build and maintain relationships.
  • Able to manage conflict.
  • A self-starter who takes the initiative with excellent problem-solving skills.
  • A high level of communication both written and verbal.
  • An ability to work either individually or as part of a broader team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in a managed ICT support role, preferably in a government or defense environment.
  • Strong knowledge of IT infrastructure, including servers, networks, and cloud services.
  • Proficiency in troubleshooting hardware and software issues.
  • Experience with IT service management (ITSM) tools and practices.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
  • Strong problem-solving skills and the ability to work under pressure.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, ITIL) are highly desirable.
  • A passion for learning and staying updated with the latest industry trends.
Why Work for Us?

C4i Solutions is a people-first company that values diversity and inclusion. We offer a range of benefits to our permanent employees, including:

  • A strong company culture that promotes wellbeing and engagement.
  • 5 days additional leave in your first year of service.
  • Veteran owned and operated - Our Veteran Career Development Program understands and supports your post-separation employment.
  • Contemporary ways of working. Work where you like, when you like, how you like.
  • A range of Health and Wellbeing initiatives and allowances.
  • A range of additional leave options available.
  • Employee recognition and discounted retailer hub.
  • Salary sacrificing.
  • Service awards.
  • Community engagement initiatives that include volunteer leave and we'll match your donation.