Strategic Change Professional

As an Operational Change Manager, you will play a key role in leading our team of Change Advisors and facilitating sustainable change across our Customer Markets division.

The successful candidate will be responsible for advising senior project Change Managers on operational impacts, educating senior stakeholders and Change Managers on frameworks for successful delivery, and maintaining proactive relationships with key stakeholders to understand and plan the change pipeline.

In addition, the individual will collaborate with stakeholders on strategic and operational plans to ensure alignment with Customer Solutions objectives, implement and facilitate cross-functional change forums to optimize operational efficiencies and customer experience, mentor, coach, and develop their team to build their capability and facilitate sustainable change implementation, and collaborate with leadership teams to plan and deliver key initiatives in line with outcomes, timelines, and budget.

Responsibilities:

• Advise senior project Change Managers on operational impacts
• Educate senior stakeholders and Change Managers on frameworks for successful delivery
• Maintain proactive relationships with key stakeholders to understand and plan the change pipeline
• Collaborate with stakeholders on strategic and operational plans to ensure alignment with Customer Solutions objectives
• Implement and facilitate cross-functional change forums to optimize operational efficiencies and customer experience
• Mentor, coach, and develop your team to build their capability and facilitate sustainable change implementation
• Collaborate with leadership teams to plan and deliver key initiatives in line with outcomes, timelines, and budget

Requirements:

• Organisational and self-management skills with the ability to adapt to emerging priorities
• Ability to understand key business drivers and use sound business practices
• Strong internal relationship-building skills based on credible performance, collaboration, and personal leadership
• Effective project management skills with the ability to coordinate delivery across concurrent projects
• Strong people management skills with the ability to develop, coach, and mentor employees
• Strong analytical and conceptual skills
• Able to maintain composure in challenging situations and have a continuous process improvement mindset
• The ability to notice, interpret, and anticipate others' concerns and feelings and communicate awareness empathetically
• Qualifications and/or experience in a change methodology (PCI, PROSCI, etc)

The ideal candidate will possess strong organisational and self-management skills, with the ability to adapt to emerging priorities. They will also have the ability to understand key business drivers and use sound business practices.

In addition, the candidate should have strong internal relationship-building skills based on credible performance, collaboration, and personal leadership. Effective project management skills are also essential, with the ability to coordinate delivery across concurrent projects.

The candidate should also have strong people management skills, with the ability to develop, coach, and mentor employees. Strong analytical and conceptual skills are also required, as well as the ability to maintain composure in challenging situations and have a continuous process improvement mindset.

Benefits:

• Flexible working arrangements to suit your needs
• A high-profile role with the ability to influence across our Customer Markets division
• Lead a strong and independent team of Change Advisors

We are looking for a talented and motivated individual who is passionate about driving change and improving business outcomes. The successful candidate will be able to demonstrate strong organisational and self-management skills, as well as effective project management skills.

In addition, the candidate should have strong people management skills, with the ability to develop, coach, and mentor employees. Strong analytical and conceptual skills are also required, as well as the ability to maintain composure in challenging situations and have a continuous process improvement mindset.