Microsoft 365 Solutions Specialist

3 days ago

Canberra, ACT, Australia beBeeSpecialist Full time $90,000 - $120,000

Job Overview:

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  • Deliver high-quality, user-focused IT support services.

Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.

Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.

Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tools.

Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance.

Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.

Key Responsibilities:

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  • Service Desk Support
  • Device Deployment and Support
  • Microsoft 365 Services Support
  • Asset Lifecycle Management
  • Technical Leadership

Qualifications & Experience:

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  • Enterprise Desktop and Mobile Platforms Support
  • Microsoft 365 User Services Expertise
  • ITIL v4 Foundation Certified
  • Strong Interpersonal and Communication Skills

Benefits:

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  • Family Friendly Workplace
  • Opportunities for Career Growth

Others:

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  • Excellent Opportunity to Work in a Dynamic Team

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