Clinical Coordinator

3 weeks ago

Toowoomba City, Australia Bupa Full time
About the Opportunity

We are seeking a highly skilled and motivated Clinical Coordinator to join our team at Bupa Dental. As a Clinical Coordinator, you will play a key role in the day-to-day operations of our dental practice, ensuring that our patients receive the highest level of care and service.

The Heart of the Role
  • Clinical Coordination: Manage practice support staff, run weekly team meetings, and liaise between the Practice Principal and front office manager and the clinical team.
  • Dental Assisting: Assist with implant surgery, general dental treatment, cosmetic procedures, and more. Train other team members in all procedures.
  • High-end patient care: Build and maintain relationships with all clients in a friendly, light-hearted manner.
  • Stock liaison: Work with the stock ordering staff member to ensure that our practice has the necessary supplies.
  • Maintain and implement procedures: Ensure that our practice is running smoothly and efficiently, and that all procedures are up-to-date.
  • Instrument sterilisation and infection control: Provide solutions to ensure that our practice is clean and safe for our patients.
  • Roster staff and assist with department training and career progression: Help to develop and implement training programs for our team members.
What You'll Bring
  • Experience in a busy dental practice, ideally as a clinical coordinator with dental assistant experience.
  • Hold either a certificate 3 or 4 in Dental Assisting or 3 years' experience as a Dental Assistant.
  • Current Working with Children's Check, or be willing to obtain one.
  • Proven record in time management and organisation skills.
  • Excellent professional bearing, highly developed communication and interpersonal skills; ability to motivate others.
  • History of staff and clinical management.
  • A keen eye for detail, great organisation and time management skills as well as an ability to multi-task.
  • Ability to set an example for others (i.e. punctuality, skills, work ethic).
The Heart of the Role (Dental Assistant/Receptionist)
  • Develop and maintain positive relationships by providing excellent customer service to our patients.
  • Prepare patients and facilities for dental treatment.
  • Deliver quality chairside assistance to our Dentists.
  • Meet and greet patients, provide a great first impression.
  • Booking and amending appointments, answering the phone, updating patient records.
  • Handle payments.
  • Provide instrument sterilisation and infection control solutions.
  • Maintain and implement infection control standards and procedures.
  • Patient care from entry to the surgery and recall management.
What You'll Bring (Dental Assistant/Receptionist)
  • Ideally 2+ months experience in Australia as a Dental Assistant. Happy to train and support the right candidate.
  • Certificate III or IV in Dental Assisting highly regarded - and you'll be compensated with the pay to match your experience level.
  • Must have a current Working with Children's Check, or be willing to obtain one.
  • Flexibility to cross train into Reception. Full training and support provided.
  • You're a motivated self-starter, this is a fast-paced and dynamic role.
  • Exceptional communication and interpersonal skills.
  • Passionate about customer service and patient care.
  • Vivacious and vibrant personality.
  • Organised with attention to detail.
  • Ability to build rapport with patients, in a cheerful, light-hearted manner.
Benefits of Joining Bupa Dental
  • Significant Bupa product and service discounts - up to 40% health insurance discount.
  • Paid parental leave.
  • Reward and recognition programs.
  • Over 140 practices Australia-wide - Move with us.
  • Growth opportunities such as our Future Leaders Program - accelerate your career with Bupa.
  • Multiple role opportunities.
  • Free car parking or accessible by public transport.
  • Set remuneration bands with regular performance discussions and remuneration reviews.

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