Sydney Client Service Manager Opportunity

2 weeks ago


Sydney, New South Wales, Australia TEG Full time

We are seeking an exceptional Client Service Manager to join our team in Sydney, Australia.

About TEG

As a global leader in Live Entertainment, Ticketing and Technology, TEG connects fans to experiences and customers with brands. Our company operates worldwide out of seven country offices and includes various leading event promoters globally.

A Global Leader in the Industry

TEG is proud to be a partner of some of the world's largest and most iconic venues. Our teams work together to deliver unparalleled customer experiences and innovative solutions for our clients.

The Role

This exciting opportunity has arisen for a Client Service Manager to join our team in Sydney. As a key member of our team, you will play a vital role in ensuring each client receives a high standard of service delivery and continuity across their accounts.

Your Key Responsibilities

• Partner with Clients to discuss event ticketing build requirements and time frames

• Deliver accurate event builds

• Provide timely and concise reporting and insights

• Build and maintain events within the Ticketing System

• Manage ticketing operations on event days

• Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned

• Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile

Requirements

To be successful in this role, you must have:

• A passion for live events

• A client-focused attitude, being a true ambassador for our brand

• The ability to communicate effectively with style and professionalism, across all levels of business relationships, both internally and externally

• Excellent verbal and written communication skills

• Ability to develop new and existing relationships with clients

• Ability to resolve client/customer problems in a helpful manner

• Understanding or ability to learn ticketing systems and processes

Benefits

We offer a comprehensive compensation package including:

• Estimated Salary: $70,000 - $90,000 per annum, depending on experience

• Complimentary tickets to selected events

• Birthday Leave

• Volunteering Leave

• Access to wellbeing discounts

• Flu Vaccinations

• Company Paid Parental Leave

• Free Advice and Support (EAP)

What You Can Expect?

We strive to create a supportive and inclusive workplace culture where you can grow and develop your skills. As a valued member of our team, you can expect:

• Global Reward and Recognition Program

• Supportive and exciting Learning and Development Opportunities

• Career Pathways

• A commitment to Diversity, Equity, and Inclusion

$70,000 - $90,000 per annum



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