Service Operations Manager
1 week ago
We are seeking an experienced Service Operations Manager to join our team at Robert Bosch Group. As a key member of our service department, you will be responsible for planning, coordinating, and controlling the activities of our service team to maintain customer satisfaction and meet organizational and operational targets.
This role will suit a team player who enjoys working in a fast-paced environment and is committed to delivering high-quality results. Reporting to the Service Manager, you will be responsible for:
- Ensuring Compliance and Quality: Ensuring all health, safety, and environmental procedures are followed, and all incidents are reported accordingly.
- Field Service Management: Quoting, coordinating, and overseeing all field service activities to ensure timely and efficient delivery of services.
- Team Performance: Ensuring targets for turnover, quality, and employee training are achieved within your team.
- Employee Development: Supervising employees, contractors, and visitors as required from a health, safety, and environmental perspective, and ensuring employee training is up to date.
Requirements:
- Australian Permanent Resident or Australian Citizen
- Mechanical Trade certificate with minimum 5 years post-trade experience
- Able to demonstrate a high-level technical knowledge of major hydraulic components
- Previous experience in hydraulic component repair
- Excellent communication, interpersonal, and organizational skills
- Effective teamwork skills and attention to detail
Benefits of Working at Robert Bosch Group:
- Excellent hourly rate, benefits, and overtime pay – Permanent position
- Company Vehicle
- Company laptop, and mobile phone
- Exciting, challenging, and rewarding position with a market-leading company
- Excellent working conditions
- Good team environment with a strong company culture and values
- Diverse and exciting career opportunities, both local and international
- Staff discounts on Bosch and affiliated-brand products
- Company social events and BBQs
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