Cafe Team Leader

3 weeks ago

Penrith Municipality, Australia Panthers Penrith Full time
Full-Time or Part-Time Cafe Supervisor Opportunity

We are seeking a highly motivated and enthusiastic Cafe Supervisor to join our team at Panthers Penrith. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service, managing day-to-day operations, and leading a team of customer service professionals.

Main Responsibilities:
  • Customer Service: Maintain high levels of customer satisfaction at all times, taking customer orders, and handling cash transactions.
  • Food and Beverage Service: Prepare and serve food and beverages, including barista, desserts, and basic food preparation.
  • General Cleaning Duties: Maintain floor cleanliness, including table clearing, glass, and plate collection.
  • Shift and Staff Management: Manage daily shifts, staff, and ordering and effective replenishment of products.
  • Employee and Customer Enquiries: Assist and resolve employee and customer enquiries.
  • Reporting and Reconciliation: Complete Daily Shift Reports and daily cash reconciliation and processing.
  • WHS and Compliance: Ensure all WHS requirements are being met at all times.
Requirements:
  • Experience: Previous 2 years' experience in a supervisory role within the hospitality cafe industry.
  • Communication Skills: Fantastic written and verbal communication skills.
  • Approach to Work: Energetic and enthusiastic approach to work.
  • Customer Service: Proven track record for providing exceptional customer service.
  • Certifications: RSA and RCG Certificates or willing to obtain.
  • Personal Grooming: High standard of personal grooming.
  • Attention to Detail: Strong attention to detail and problem-solving skills.
Why Work for Panthers?
  • Supportive Team: Work within a supportive team who prides themselves on giving back to employees.
  • Discounts: Enjoy a 40% discount at any Panthers-owned food outlets and 20% discount on Panthers merchandise.
  • Reward and Recognition: Participate in reward and recognition programs.
  • Learning and Development: Enjoy learning, development, and career growth opportunities.
  • Staff Get-Togethers: Participate in staff get-togethers and more.

We are looking for a team player who is passionate about delivering exceptional customer service and leading a team to success. If you have a positive approach, friendly personality, and a high standard of personal grooming, we encourage you to apply today.

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

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