Customer Service Representative, Melbourne, VIC

2 weeks ago


Melbourne, Victoria, Australia EB Transport Full time
About EB Transport

EB Transport is a leading logistics and transportation company that specializes in providing express delivery services across various industries. With a strong presence in Australia and New Zealand, we offer a wide range of delivery solutions, including same-day, overnight, and international courier services, catering to the needs of businesses of all sizes.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at our Melbourne Airport office. As a Customer Service Representative, you will be primarily responsible for receiving and responding to customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding their shipments and delivery status
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer service standards and metrics
Requirements
  • Previous experience in a customer-facing role, preferably in logistics or transportation
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer

As a Customer Service Representative at EB Transport, you will have the opportunity to work with a dynamic and growing company that values its employees and provides a challenging and rewarding work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our Customer Engagement Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal stakeholders and customers.Key...


  • Melbourne, Victoria, Australia Direct Couriers Pty Full time

    About Direct CouriersDirect Couriers is a leading Australian-based courier company that specializes in providing express delivery services across various industries. With over 35 years of experience, we have established ourselves as one of the top logistics and transportation companies in Australia.The RoleWe are seeking a highly skilled Customer Service...


  • Melbourne, Victoria, Australia Direct Couriers Pty Full time

    About Direct CouriersDirect Couriers is a leading Australian-based courier company that specializes in providing express delivery services across various industries. With over 35 years of experience, we have established ourselves as one of the top logistics and transportation companies in Australia.The RoleWe are seeking a highly skilled Customer Service...


  • Melbourne, Victoria, Australia STERIS Canada Corporation Full time

    {"h3": "Job Title: Customer Service Representative (Melbourne, VIC)Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional end-to-end support to our customers, ensuring their needs are met and exceeded.Key...


  • Melbourne, Victoria, Australia Timberlinkaustralia Full time

    About Timberlink Australia & New ZealandTimberlink Australia & New Zealand is a leading sustainable forestry company that specializes in the manufacturing and distribution of softwood timber products. With a strong presence in the market, we employ over 600 people across our world-class manufacturing sites in Tasmania and South Australia.Our BusinessWe are a...


  • Melbourne, Victoria, Australia Accor Full time

    {"Job Title": "One Touch Operator", "Job Description": "As a key member of our communication team, you will be responsible for coordinating the flow of phone calls and mail throughout the hotel. Your exceptional communication skills and warm demeanor will make our guests and colleagues feel valued and welcome.With a focus on delivering exceptional service,...


  • Melbourne, Victoria, Australia Wheelchair Transport Service, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Wheelchair Transport Service, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any...


  • Melbourne, Victoria, Australia Bank of Melbourne Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Bank of Melbourne. As a key member of our branch network, you will play a vital role in delivering exceptional customer service and ensuring a seamless banking experience for our customers.Key ResponsibilitiesManage transactional...


  • Melbourne, Victoria, Australia Easygo Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Easygo in Melbourne. As a VIP Customer Service Representative, you will be responsible for building and maintaining relationships with our high-value players, providing exceptional customer service, and ensuring a seamless online experience.Key...


  • Melbourne, Victoria, Australia Easygo Full time

    About the RoleWe are seeking a highly skilled and experienced VIP Customer Service Representative to join our team in Melbourne. As a key member of our customer service team, you will be responsible for building and maintaining relationships with our high-value players, providing exceptional customer service, and ensuring a seamless online experience.Key...


  • Melbourne, Victoria, Australia Interstate AC Service Full time

    Transforming Energy for a Brighter FutureAt Interstate AC Service, we're reimagining the retail experience for our customers. As a Customer Service Representative, you'll play a vital role in shaping our company's future by delivering exceptional customer service and building lasting relationships.Your Key ResponsibilitiesProvide top-notch customer service,...


  • Melbourne, Victoria, Australia Bank of Melbourne Full time

    {"title": "Customer Service Advisor", "description": "Unlock Your Potential in a Dynamic Banking EnvironmentAt Bank of Melbourne, we're committed to creating better futures together. As a Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide personalized...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. In this role, you will be the first point of contact for our national business, supporting internal stakeholders across all business units and assisting with the customer journey.Key...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement Centre Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Call Centre Associate. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders and assisting with the customer journey.Key...


  • Melbourne, Victoria, Australia PATH4 Group Full time

    Customer Service RepresentativePATH4 Group is seeking a highly skilled Customer Service Representative to join their dynamic team in Melbourne. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless logistics operations.Key Responsibilities:Process client orders with...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement Centre Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:Demonstrate a superior customer service capability - prioritising the customer experience...


  • Melbourne, Victoria, Australia PATH4 Group Full time

    Customer Service Representative OpportunityPATH4 Group is seeking a highly skilled and experienced Customer Service Representative to join their dynamic team in Melbourne. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless logistics operations.Key...


  • Melbourne, Victoria, Australia PATH4 Group Full time

    Customer Service Representative OpportunityPATH4 Group is seeking a highly skilled and experienced Customer Service Representative to join their dynamic team in Melbourne. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless logistics operations.Key...


  • Melbourne, Victoria, Australia PATH4 Group Full time

    Customer Service Representative OpportunityPATH4 Group is seeking a highly skilled Customer Service Representative to join their dynamic team in Melbourne. As a key member of the Customer Service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless logistics operations.Key Responsibilities:Process client orders...