Tech Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $40,000 - $65,000

Role Overview

We are seeking a skilled Tech Support Specialist to deliver exceptional service to our customers.

About the Role:

  • To be successful in this position, you will need to have a passion for retail and customer service.
  • Be highly motivated with outstanding communication skills, experience of resolving customer complaints, making quick decisions and providing timely accurate services.
  • Have flexibility across retail trading hours including weekends, public holidays and late night trades.

Requirements:

  • Previous experience in a customer focused environment is essential.
  • A high level of product knowledge and technical expertise in digital cameras, printers, networking and software programs.
  • Knowledge of Apple products is highly desirable.

What We Offer:

As a valued member of our team, you can expect to receive extensive training and support to excel in your role.

How to Succeed:

  1. Ensure that all customers receive a positive experience.
  2. Resolving customer complaints promptly and professionally.
  3. Meet sales targets and achieve key performance indicators.

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