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Package Manager

2 months ago

Campbelltown, Australia Payworx Full time
Job Description

**Job Title:** Package Manager

**Job Summary:**

We are seeking a highly skilled and experienced Package Manager to join our team at Payworx. As a Package Manager, you will be responsible for leading the development and delivery of individualized support plans for our clients.

Key Responsibilities:

  • Conduct comprehensive assessments and ongoing reviews of customer needs to ensure that their support plans are tailored to their specific requirements.
  • Develop, explain, and manage service agreements and support plans in collaboration with clients, their families, and health professionals.
  • Oversee financial management and casework to ensure alignment with funding guidelines and regulatory requirements.
  • Collaborate with community agencies to deliver integrated services and advocate for clients to ensure that their needs are met.
  • Regularly monitor and adjust support plans to address evolving needs and ensure that clients receive the best possible outcomes.

Principal Accountabilities:

  • Ensure that support plans are developed in partnership with customers and their representatives, taking into account their preferences, needs, and goals.
  • Monitor and review support plans regularly to ensure that they remain relevant and effective, and make adjustments as needed.
  • Deliver services in accordance with person-centered and consumer-directed principles, prioritizing the needs and preferences of clients.
  • Assist clients in accessing alternative services when current services no longer meet their needs, ensuring a seamless transition and minimal disruption.
  • Liaise with community-based agencies and service providers to ensure a cohesive approach to service delivery and adherence to program objectives.
  • Provide advocacy for clients as needed, ensuring that their rights and interests are protected.
  • Monitor clients' budgets in accordance with program guidelines, ensuring that resources are allocated effectively and efficiently.
  • Represent the organization in external forums and meetings, promoting the values and mission of Payworx.
  • Engage in personal professional development, staying up-to-date with industry trends and best practices to ensure that services are delivered to the highest standard.
  • Ensure compliance with organizational policies, statutory and contractual requirements related to service delivery, and maintain accurate records and documentation.
  • Manage communication with key stakeholders both internally and externally, ensuring that information is shared effectively and efficiently.
  • Uphold principles of equity and anti-discrimination in the workplace, promoting a culture of inclusivity and respect.

Requirements:

  • Relevant qualifications in Community Services, Human Services, Nursing, or a related field.
  • Proven experience in Case Management and supervising staff, with a strong track record of delivering high-quality services.
  • Exceptional communication, organizational, and administrative skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility and strong coordination abilities to manage diverse services effectively, prioritizing the needs of clients and stakeholders.
  • Current Criminal Record Check, Working with Children Check (if applicable), and Driver's License.

Preferred Qualifications:

  • Experience in health/aged care or community services, with a strong understanding of the sector and its challenges.
  • Background in Quality Improvement Programs, with a focus on delivering high-quality services and improving outcomes.
  • Availability for on-call support, with the ability to work flexibly and respond to changing client needs.
  • Previous customer service coordination experience in the health/aged care, non-profit, or community services sector, with a strong understanding of the needs and preferences of clients.