Administrative Support Specialist

7 days ago

Ipswich, Australia beBeeAdministrative Full time $50,000 - $80,000
Job Title: Administrative Support Specialist

We are seeking a highly organized and proactive administrative support specialist to join our team. As an integral part of our Client Care Team, you will play a crucial role in ensuring seamless delivery of client services.

Your primary responsibilities will include:

  • Coordinating service appointments and schedules for field technicians.
  • Liaising between clients and technicians to ensure clear communication and timely service.
  • Overseeing supplier arrangements, stock supply, control, and pricing.
  • Using job-management software to maintain accurate records, process paperwork, and prepare quotes for follow-up work.
  • Monitoring service progress and follow up as required.
  • Providing exceptional customer service, including over the phone, and prompt and professional response to client inquiries and concerns.
  • Collaborating with other team members to prioritise and schedule service requests.
  • Assisting in the development and implementation of process improvements to enhance service delivery.

Key Requirements:

  • Excellent organisational and time-management skills.
  • A proactive and solutions-focussed approach.
  • Strong communication and interpersonal abilities.
  • The ability to multitask and prioritise in a fast-paced environment.
  • Proficiency in MS Office and scheduling software.
  • Attention to detail and problem-solving skills.
  • Great keyboard skills, attention to detail, and accuracy are fundamental.

If you are passionate about delivering exceptional service and thrive in a dynamic team environment, we would love to hear from you.

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