Customer Service Ambassador

1 week ago


Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

We are seeking highly motivated individuals to join our Support Team as Customer Service Ambassadors.

Company Overview

Global Payments is a leading provider of payment solutions for credit, debit, prepaid and merchant services. Our team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and proud to deliver best-in-class payment technology and software solutions.

About the Role

As a Customer Service Ambassador, you will be responsible for managing and actioning incoming calls, chats and emails from business-to-business customers in a timely and effective manner.

You will respond, investigate and resolve questions and queries from clients, maintaining client data and ensuring its integrity.

You will also identify issues and trends that are affecting our clients and escalate appropriately to ensure timely resolution.

Required Skills and Qualifications
  • Experience in a customer-focused position;
  • Strong communication skills (written & verbal) with the ability to work with a wide range of people;
  • A passion for educating customers and solving problems;
  • Understanding of a quick-moving environment;
  • High attention to detail and the desire to learn new technology and systems;
  • Ability to think outside of the box and solve problems quickly and effectively;
Benefits

We offer a competitive salary of approximately $60,000 per annum, plus benefits including flexible working arrangements, wellbeing resources, employee assistance program, paid parental leave and recognition programs.

We value diversity and inclusion in the workplace and encourage applications from candidates who share these values.



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