Café Operations Manager

1 month ago

Bondi Junction, New South Wales, Australia Oinoi & Kampi Pty Ltd Full time
About Cosmopolitan Café

Cosmopolitan Café, a charming establishment under the business name Oinoi & Kampi Pty Ltd, is situated in the heart of Bondi Junction. This inviting café seamlessly blends vibrant urban energy with a cozy, relaxed atmosphere, making it an ideal spot to unwind, socialize, or enjoy a tranquil moment. The café is renowned for its delightful culinary offerings, featuring a diverse menu that includes artisanal coffees, freshly baked pastries, and a variety of gourmet dishes prepared with the finest ingredients.

Job Summary

We are seeking a responsible, organized, and experienced professional to oversee all aspects of café operations, ensuring a seamless and enjoyable experience for both staff and customers.

Key Responsibilities
  • Manage daily food and beverage sales, ensuring quality and customer satisfaction.
  • Improve service delivery and customer interaction through staff training and strategy implementation.
  • Recruit, train, and manage café staff, including creating schedules and addressing performance issues.
  • Design and update the menu to align with customer preferences and seasonal trends while ensuring high standards.
  • Manage inventory, track levels, place orders, and conduct audits to prevent shortages and waste.
  • Build and maintain strong vendor relationships, negotiate terms, and ensure product quality.
  • Monitor and manage the café's budget, track expenses, and implement cost-saving measures.
  • Analyse financial data to enhance profitability, execute marketing promotions, and adjust strategies as needed.
  • Oversee daily operations, ensuring compliance with health and safety regulations and addressing any issues.
  • Handle customer inquiries and complaints, use feedback to improve the café experience, and foster a welcoming atmosphere.
Requirements
  • Leadership: Strong leadership skills to effectively manage and motivate staff.
  • Communication: Excellent verbal and written communication skills for interacting with staff, customers, and vendors.
  • Organizational Skills: Ability to manage multiple tasks and responsibilities efficiently.
  • Problem-Solving: Strong problem-solving skills to address and resolve operational issues.
  • Financial Acumen: Proficiency in budget management, cost control, and financial reporting.
  • Creativity: Creative flair for menu planning, marketing, and improving the café's appeal.
  • Commercial Awareness: Demonstrates an understanding of industry trends and the ability to adapt business strategies accordingly.
  • Record Management: Involves maintaining accurate financial records, budgeting, and managing vendor invoices.
Additional Information

Job Type: Full Time, permanent

Salary: AUD 73150 per year plus superannuation

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