Regional Director

2 weeks ago

North Sydney Council, Australia Invocare Full time
Regional Manager Opportunity

InvoCare is a leading provider of funeral services in Australia, New Zealand, and Singapore. We are seeking a highly skilled and experienced Regional Manager to join our team in Western Australia.

About the Role

The Regional Manager will be responsible for leading a team of funeral directors and support staff to deliver exceptional customer service to our client families. This will involve mentoring, coaching, and developing the team to achieve performance targets, as well as ensuring that services are delivered in line with operational and brand standards.

Key Responsibilities
  • Mentor and coach teams to deliver exceptional customer service
  • Deliver performance in line with budget requirements
  • Ensure action plans are in place to continuously improve performance
  • Establish an efficient organization structure that responds to business demand and need
  • Recruit, develop, and maintain a high-performing team
  • Ensure services are delivered in line with operational and brand standards
  • Identify and develop new opportunities to provide exceptional customer service
  • Ensure asset management, annual maintenance plans, and procurement strategies are implemented
About You

We are looking for a candidate with proven experience leading a geographically dispersed multi-site team, including recruiting, training, and development, mentoring, and instilling a service-driven culture. You will have strong leadership and communication skills, with the ability to articulate clear and positive direction. You will also have a proven ability to move between strategy and operational execution, as well as develop key relationships and networks in the community groups we service.

What We Offer

InvoCare offers a range of benefits to our employees, including reward and recognition programs, tailored induction and training programs, well-designed and fitted-out locations, and networking opportunities across the business and with peers. We also offer birthday and paid parental leave, as well as free access to an Employee Assist Program.

If you are looking for a role that makes a difference and supports families in your community, we encourage you to apply for this exciting opportunity.

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