Senior Enterprise Solutions Designer

2 weeks ago

Barton, Australia beBeeSolution Full time $120,000 - $180,000

Reason Group is an Australian business specializing in digital government solutions.

We are seeking a highly skilled and experienced Senior Solution Architect to join our growing team.

This role involves designing and implementing innovative, future-ready solutions across transformation programs.

You will collaborate with our delivery teams and clients to ensure our platforms are well-integrated, secure, and aligned with client needs.

Key Responsibilities

  • Solution Architecture & Design: Architect scalable ServiceNow solutions across CSM, PSDS, HRSD, and custom applications.
  • Lead the migration of legacy systems (e.g., Temenos Journey Manager) to ServiceNow, utilizing OOTB forms and case management.
  • Define integration strategies with enterprise platforms including Azure, Microsoft 365, and external APIs.
  • Drive and enforce design principles across the delivery team.

Stakeholder Engagement

  • Collaborate with business units, delivery teams, and security architects to ensure alignment with enterprise architecture and cyber standards.
  • Translate business requirements into technical specifications and solution blueprints.

Implementation & Governance

  • Guide configuration, development, and deployment of ServiceNow modules using Agile and DevOps practices.
  • Maintain architectural documentation, including current and future state diagrams.
  • Support platform upgrades, release planning, and roadmap development.
  • Develop re-usable artefacts and best practices for ServiceNow implementation.

Innovation & Enablement

  • Evaluate new ServiceNow features (e.g., Now Assist, AIOps, HealthScan) and recommend adoption strategies.
  • Oversee technical qualification and provide solution designs in presales activities.
  • Guide the development of technical proposals and presentations.
  • Represent the company as a ServiceNow expert in industry and partner meetings.

Requirements

  • 8+ years of experience in enterprise IT architecture, with 4+ years in ServiceNow solution design and implementation.
  • Expertise in PSDS, CSM, ITSM, ITOM, CMDB, CSDM, and Service Mapping.
  • Experience with ServiceNow integrations, API design, and data migration strategies.
  • Strong understanding of security, identity management, and compliance frameworks (e.g., PSPF, ISM).
  • Familiarity with public sector digital transformation and case management workflows.

Benefits

  • Career advancement opportunities.
  • A people-first culture emphasizing well-being, fun, and happiness.
  • Part of a growing Australian technology business.
  • An innovative workplace encouraging ownership, creativity, and impact.
  • An inclusive environment celebrating diversity and belonging.
  • Professional development and mentorship opportunities.
  • Competitive rewards based on performance.

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