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High-Performing Team Leader
2 weeks ago
Job Title:
">- ">
- Service Delivery Lead
We are seeking an experienced and passionate professional to lead a high-performing national team of support technicians.
">About the Role:
">You will contribute to exceptional service delivery, team leadership, and operational oversight.
">Your Key Responsibilities:
">- ">
- Lead a pod of support technicians to deliver outstanding service to a portfolio of clients.">
- Ensure Service Level Agreement adherence, support day-to-day operations, and drive continuous improvement.">
- Collaborate with internal teams to ensure seamless service delivery aligned with client needs.">
- Play a key role in escalations, working directly with clients and stakeholders across the business.">
Requirements:
">- ">
- Demonstrated experience in Service Delivery or a closely related discipline inside an MSP, MSSP, or IT integrator environment.">
- Solid commercial acumen, with the proven ability to deliver outcomes for clients.">
- Deep understanding of ITIL-based service delivery and a passion for structured, high-quality client service.">
- Outstanding communication and stakeholder management skills, with the ability to build trust and influence outcomes.">
- A proactive, accountable, solutions-focused mindset and strong attention to detail.">
- Values that align with our organization's values.">