Technology Support Services Manager
4 weeks ago
We are seeking a seasoned IT Service Desk Team Leader to oversee the day-to-day operations of our centralised IT Service Desk, located in South Brisbane. This permanent full-time role is critical to ensure the delivery of technology support services and operations, enabling end users to focus on delivering exceptional care to the community.
About Us:
Icon Group is Australia's largest dedicated provider of cancer care, with a global reach growing every day. Our work is making a difference, and we're committed to continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Key Responsibilities:
As an IT Service Desk Team Leader, you will be responsible for managing the team's operational deliverables, activities, and tasks. You will also identify, lead, and drive continual improvement of all facets of the IT Service Desk service and operations. This leadership role requires effective team management, rapid relationship-building across the organisation, and a proven ability to keep the team engaged and motivated.
Required Skills and Qualifications:
To be successful in this role, you will need:
- Leadership experience in an IT Support environment, preferably in the health industry
- Experience working in an ITIL-driven environment and knowledge of ITIL processes and practices, particularly Incident and Service Request Management
- Relevant qualifications in IT or a related field
- Working knowledge of common IT hardware, software, and applications used within a corporate environment
- Passion and dedication to service, with the ability to build and maintain relationships at all levels within the organisation
- Excellent interpersonal skills and a proactive, curious mindset
Benefits:
As a valued member of our team, you will enjoy:
- Access to novated lease options via our partner RemServ
- A lucrative company-wide Rewards Portal offering discounts and cash-back on experiences, travel, dining, and shopping
- An Employee Assistance Program providing confidential external counselling and support services
- Development Pathways, including individual goal-setting and growth opportunities within the business
- Free access to online courses in both clinical and non-clinical categories
- Paid parental leave and the ability to purchase additional annual leave
Compensation:
The estimated salary range for this role is between AU$90,000 - AU$110,000 per annum, depending on experience.
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