Experienced Customer Service Manager Wanted

3 days ago

North Mackay, Queensland, Australia beBeetitle Full time $60,000 - $80,000

**Job Title:** Customer Service Manager

We are seeking an experienced and skilled Customer Service Manager to join our team. As a key member of our operations, you will be responsible for leading the customer service team and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Manage overdue accounts, cancellations & enquiries, meeting company targets.
  • Supervise the Reception team, providing training & ongoing support for new employees.
  • Rostering of Reception team, working with the Retail Manager to ensure adequate staff are working at critical times to provide the ultimate customer service.
  • Working with the Reception team to meet and exceed customer service targets and other KPI's.
  • Answering calls, handling queries & managing complaints.
  • Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
  • Perform café duties including using a coffee machine & making protein shakes.
  • Maintain venue cleanliness ensuring the reception/café area are always neat & tidy, the supplement shelves are well stocked, and the apparel is precisely displayed.

Requirements:

  • 3+ years previous customer service supervisory experience with excellent communication skills.
  • Financially driven with natural drive to achieve individual targets and team goals.
  • Experience in a KPI driven environment.
  • Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.
  • The ability to solve problems and overcome obstacles.
  • Outstanding communication abilities - able to listen, understand, empathise and influence others.
  • Customer-focused with a desire to achieve exceptional customer outcomes.
  • Ability to be a role model and live by health values and behaviours, while being passionate about the industry.
  • A \

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