Returns Team Member 2IC

2 weeks ago


Brisbane, Queensland, Australia Jb Hi-Fi Limited Full time

About Jb Hi-Fi Limited

Jb Hi-Fi Limited is a leading retailer in Australasia, operating hundreds of stores under the JB Hi-Fi and The Good Guys banners. Our Home Delivery Centres (HDCs) play a crucial role in supporting our retail business success through efficient supply chain management.

The Role

The Returns Team Member 2IC is a key position within our Supply Chain team, responsible for the timely and efficient return of faulty, defective, and damaged bulky goods. This role requires strong leadership and communication skills to manage escalated customer returns, work collaboratively with stores and stakeholders, and ensure team member safety and performance.

Key Responsibilities

  • Manage Escalated Customer Returns
    • Ensure prompt and effective resolution of customer return queries
    • Communicate improvement opportunities to stakeholders
  • Collaborate with Stores and Stakeholders
    • Facilitate escalated customer returns to HDC
    • Work with stores and other HDC teams to deliver a positive customer experience
  • Resolve Credit Claims and Monitor Performance
    • Resolve credit claims with suppliers
    • Escalate issues in line with established processes
    • Monitor key performance indicators to inform effectiveness and identify non-compliance
  • Contribute to Process Improvement
    • Develop and implement effective processes and systems
    • Ensure quality records management and returns inventory integrity

About You

To be successful in this role, you will have:

  • A minimum education level of Year 12 and/or relevant operational warehouse experience
  • Good proficiency in computer applications (such as Microsoft Office software)
  • MHE Licences - LF (High reach) and an LO (Stock picker) preferred

What We Offer

Jb Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. We offer a supportive team culture, opportunities for training and development, and a chance to work with a leading retailer in Australasia.



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