Customer Service Professional
2 days ago
**Job Summary**
We are seeking an experienced customer experience professional to join our diverse, collaborative and supportive team-based environment.
The primary objectives of the role are to receive customer enquiries via phone and in-person, accurately maintain customer accounts and associated databases, facilitate connections to services and process payments.
Safety is our top priority, and we expect you to actively contribute to a 'safety first' culture that supports our aspiration of zero harm.
**Key Responsibilities:**
- Receive customer enquiries via phone and in-person
- Maintain customer accounts and associated databases
- Facilitate connections to services
- Process payments
**Requirements:**
- Demonstrated understanding of customer service principles and practices
- Well-developed level of written and verbal communication skills
- Ability to interact effectively with customers and stakeholders
- Ability to work in a team-based environment
**What's in it for you?**
You'll be part of a high-achieving organisation that strives for better customer outcomes. We offer a supportive environment, flexible working arrangements, professional development opportunities, health and wellbeing programs, and more.
**Benefits include:**
- Access to training and development opportunities
- Work-life balance and flexibility
- Safety and wellbeing programs
- Opportunities for career growth and development
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