Strategic Portfolio Manager

3 weeks ago

Sydney, New South Wales, Australia Singtel Full time
About the Role

We are seeking a highly experienced Strategic Portfolio Manager to join our team at Optus. As a key member of our Transformation Office, you will play a critical role in coordinating governance and execution of critical initiatives across the Customer Success portfolio.

Your primary focus will be on customer experience and commercial performance in Contact Centre, Digital, and Retail channels. You will collaborate closely with senior leaders and initiative owners to align priorities, ensuring key achievements are met while influencing initiative outcomes through critical reviews and performance deep dives.

In this role, you will work closely with Delivery Managers, Commercial teams, and Initiative Owners to ensure program reports align with budgets and progress, identifying variances. You will also challenge business partners on delivery and strategic output, supporting the Transformation Office in implementing governance frameworks across all initiatives, ensuring consistency with Optus ePMO guidelines.

About Your Responsibilities
  • Collaborate with product owners, delivery managers, and project managers to identify revenue-generating or expense-saving activities.
  • Facilitate portfolio pipeline and prioritisation forums, providing recommendations based on insights, optimising processes, and ensuring business case benefits are realised with a consistent value management approach across the portfolio.
  • Guide and support the definition, implementation, and continual improvement of project management processes, standards, and governance.
  • Lead the continuous improvement of project management processes based on industry best practice and tailored to the organisational culture. Establish consistent practices and standards for project planning, reporting, and control across the Program.
  • Create executive presentations and program reporting to provide coordinated, consolidated, and timely insights on the Program up to and including the SLT level.
About You
  • Proven experience in Transformation and Project Management, with expertise in portfolio management, benefits analysis, organisational change, commercial proficiency, and Lean Six Sigma, in both Agile and hybrid environments.
  • Extensive experience in managing large-scale projects and sophisticated program scheduling, with strong financial leadership skills and the ability to interrogate budgets effectively.
  • Proven expertise in project governance processes, assurance activities, and hands-on delivery of technical projects and large-scale transformations in corporate environments.
  • Hand-on expertise in project and program management with strong analytical and problem-solving skills.
  • Proficient in MS PowerPoint and Excel for materials preparation, and experienced with Confluence, Jira Align, Jira Analytics, and Jira.
  • Strong planning and analytical skills with the ability to effectively influence, negotiate, and communicate with senior business partners, including the C-suite, and facilitate sophisticated discussions.

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