Customer Experience Specialist

2 weeks ago

Griffith, Australia beBeeCustomerSupport Full time $90,767 - $95,790
Job Summary

We are currently recruiting for a Customer Support Professional who will be responsible to provide accurate and efficient information and assistance to customers in times of emergencies and natural disasters.


Key Responsibilities
  • Provide timely, personalised, high-quality support to customers to determine eligibility for various Government services and assistance packages.
  • Assist customers with the application process by adopting multichannel delivery methods and make referrals to authorised experts to resolve customer enquiries efficiently.
  • Apply sound knowledge of current procedures and guidelines to ensure that customers are triaged through to appropriate support services in a timely manner.
  • Maintain accurate information tailored to individual customer situations within agreed Service Level Agreements to ensure positive interactions and resolution of issues effectively.
  • Collaborate with diverse information sources from various government agencies to find solutions for customers and stakeholders, ensuring timely and responsive customer service.
  • Contribute to the development of an effective knowledge base and contribute to business operations and objectives to enhance team capabilities.
  • Maintain confidentiality, privacy, and integrity of customer information at all times, adhering to legislative obligations.

Requirements
  • A valid driver's licence.
  • Ability to travel across NSW, including metro, remote, and regional locations.

Benefits

This role offers a competitive salary, employer's contribution to superannuation, and annual leave loading, providing a comprehensive compensation package.


How to Apply

Attach a cover letter and resume demonstrating your experience and how it aligns with the focus areas of the role outlined in the job description. Detailed instructions can be found online.


Additional Information

Service NSW uses merit-based recruitment processes for comparative assessment, which may take up to 12 weeks or more depending on applicant numbers. Employment is subject to a satisfactory national criminal record check.

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