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Customer Experience Facilitator
2 weeks ago
This is a pivotal role in delivering exceptional customer experiences, particularly during critical situations. The Job Title Specialist will be responsible for facilitating access to support services and ensuring a positive outcome.
Key Responsibilities- Provide timely and personalized support to customers to determine their eligibility for relevant services and assistance packages.
- Assist customers with application processes as needed, utilizing multichannel delivery methods and referring to authorized experts to resolve customer inquiries.
- Apply sound knowledge of current procedures and guidelines to ensure effective triage and efficient resolution of customer issues.
- Maintain accurate information tailored to individual customer situations within Service Level Agreements to guarantee positive interactions and issue resolution.
- Collaborate with various information sources from government agencies to find solutions for customers and stakeholders.
- Contribute to the development of an effective knowledge base and assist in the success of operational objectives.
- Maintain confidentiality and adhere to privacy requirements and legislative obligations.
- Valid Driver's Licence.
- Ability to travel across NSW, including metro, remote, and regional locations.
