Senior Conflict Resolutions Advisor

5 days ago


Sydney, New South Wales, Australia beBeeDispute Full time $90,000 - $120,000
Dispute Resolution Specialist

We are a business specialist dedicated to helping Australian SMEs manage their cash flow and streamline trade terms. Our unique approach combines business expertise with market-leading technology to deliver better outcomes for our customers.

We believe in empowering Australian businesses by providing them with the tools they need to succeed. With a proven track record of supporting over 25,000 businesses and facilitating aggregate funding of $3.5 billion, we're committed to making a difference.

This role is a key part of our team, responsible for managing Internal Dispute Resolution and External Dispute Resolution programs. You'll work closely with Risk, Compliance, and Legal teams to uphold the highest standards in dispute management.

Key Responsibilities:
  • Manage internal and external dispute resolution programs
  • Assess and investigate customer complaints
  • Conduct or oversee mediations and negotiations on complex disputes
  • Lead education initiatives across the business on dispute handling and compliance
  • Review and update policies and processes to ensure regulatory compliance
  • Compile and present complaint handling statistics and trends
Your Skills:
  • Experience in dispute resolution, complaint handling, or a related field
  • Strong investigative and analytical skills
  • Excellent communication and negotiation abilities
  • Attention to detail and commitment to regulatory compliance
About Us:

We're a collaborative team of over 250 people who are passionate about delivering excellent customer outcomes. We offer a flexible working environment, family support, varied workspaces, and a range of benefits supporting your physical, psychological, and financial wellbeing.



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