Senior Conflict Resolution Manager

2 days ago

Sydney, New South Wales, Australia beBeeConflictResolution Full time $100,000 - $143,000
Job Title

A Senior Conflict Resolution Manager is required to lead a team in resolving customer complaints.

  • About the Role
  • Maintain high standards of compliance and efficiency in conflict resolution, ensuring a positive impact on customer outcomes.
  • Develop and lead a team of experts to manage day-to-day operations, coach and develop members, and drive continuous improvement opportunities.
Key Responsibilities:
  1. Manage IDR team performance, identifying areas for growth and implementing targeted solutions.
  2. Collaborate with stakeholders to resolve complex issues, developing recommendations for process enhancements.
Your Background:
  • Proven leadership experience within financial services, with a focus on dispute resolution.
  • Minimum two years of ADR experience, with a strong understanding of Australian legislation and regulations.
  • Demonstrated communication skills, able to articulate solutions effectively.
  • Relevant tertiary qualifications and industry certifications, such as ANZIIF or SOCAP-CIP.

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