Customer Experience Manager
3 hours ago
O'Brien Glass Industries Limited is seeking a highly-motivated and enthusiastic Customer Experience Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.
The ideal candidate will have a true passion for delivering customer service excellence, motor vehicle industry experience, and experience in managing/leading teams in a busy environment.
Key responsibilities include:
- Lead customer service and support the day-to-day running of the Service Centre
- Provide first-class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising Service Centre computer system
We offer a supportive team environment, ongoing learning and development opportunities, and a platform for development and growth.
As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien puts our customer at the heart of everything that we do. We strive to create a work experience where you can be yourself, achieve great things, and feel inspired.
O'Brien is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.
", "keywords": "Customer Experience Manager, Service Centre Leader, Auto Glass Industry Professional, Customer Service Expert, Business Development Manager"}-
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