Senior Collections Manager

1 week ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

About the Role:

As a key member of our collections team, you will be responsible for managing the collection function associated with direct customers, maintaining professional relationships with internal and external customers, and minimising the organisation's exposure to risk. You will develop policies and procedures for managing financial hardships, deliver on agreed KPIs, and report on progress.

Key Responsibilities:

  • Provide training, coaching, and guidance to team members to uplift engagement and capability.
  • Respond to customer enquiries relating to hardship and develop tailored solutions.
  • Monitor client accounts, develop reporting, and undertake auditing of vulnerable accounts.
  • Conduct statistical analysis and reports on Hardship bad debts, recovery rates, bankruptcies, and delinquencies.
  • Establish strong professional relationships with the Client Relationship team.

About You:

  • Experience in managing and coaching a high-performing team.
  • Experience in an accounting function, preferably collections/financial hardship.
  • Excellent training and coaching skills.
  • Advanced spreadsheet skills in Excel.
  • Effectively communicating both verbally and in writing.

What's Next:

We're looking for a dedicated and results-driven professional to join our team. If you're passionate about collections and have a strong background in financial hardship, we'd love to hear from you.

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