Senior Manager

1 month ago

Sydney, New South Wales, Australia Transurban Full time
About the Role

Transurban's commitment to enhancing road safety, intelligence, and sustainability is evident through its innovative solutions that tackle transportation challenges. The Customer Solutions and Australia Markets Partnering (CS & AMP) division plays a pivotal role in this mission by transforming the customer experience. This division adopts a comprehensive approach, integrating employees, processes, and technology to improve customer interactions.

Key Responsibilities:

  • Ensure compliance and drive strategic and tactical transformations for increased revenue at lower costs
  • Continuously improve collection strategies by identifying trends and patterns, and providing inputs for training, development, and process enhancements to maximize revenue
  • Confirm completeness, timeliness, intensity of collection, customer service, operational cost, compliance, risk management, quality, reporting, and employee engagement
  • Manage the debt collection and legal budgets
  • Establish and regularly review team priorities, performance objectives, and provide ongoing coaching and feedback to team members

Requirements:

  • Collections operations leadership experience gained in banking and financial services environment
  • Subject matter expertise relating to collection practices and regulatory obligations
  • Background in driving productivity and service improvement through hands-on operations leadership – including capacity forecasting, workflow prioritization, performance management, and coaching
  • Experienced in leading complex operational teams, managing change, enhancing operations, achieving productivity and financial targets, and improving risk profiles
  • Excellent numerical accuracy and attention to detail
  • Well-developed critical thinking skills and ability to develop innovative solutions

What We Offer:

  • A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
  • 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more
  • Share offers and insurance benefits
  • Social activities, community give-back programs, and paid volunteer days

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