Retail Customer Service Representative

3 days ago


Belmont, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

About the Role
  • Casual relief role covering various locations in the Newcastle area
  • 12 weeks of paid training, Monday to Friday, 25 hours per week, various shifts
  • Casual on-call as required after training, no rostered hours – Monday to Friday, rotating shifts between 8.45am-5.06pm
  • Adult Pay Rate $33.66 increases to $35.98 after 3 months training + 12% Superannuation
Key Responsibilities
  • Provide exceptional customer service and sales experiences to customers
  • Manage high-value transactions accurately, including handling and processing cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
About You
  • You are friendly, enthusiastic, and reliable, with a passion for working in a team environment
  • You have experience in customer service and/or cash handling
  • You are fit to lift up to 16kgs of mail regularly and stand for your shift
What We Offer
  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • We are committed to creating a culture where everyone feels valued, respected, and empowered to bring their authentic self to work
  • We recognize and reward your contributions to our success with Post Perks and more


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