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Customer Service Representative

2 months ago

Belmont, Australia Baby Bunting Full time

About the Role:

We are seeking a highly skilled and experienced individual to join our team as a Customer Service Representative and Car Seat Installation Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when purchasing and installing car seats.

Key Responsibilities:

  • Provide expert guidance to customers on car seat models, vehicles, regulations, and industry guidelines to find the perfect fit for their needs.
  • Take customers through product features of car seats and other baby products by demonstrating how they work.
  • Build and maintain a genuine bond with every customer you help.
  • Stay up to date with the latest and safest technology by coordinating training with our suppliers.
  • Be flexible to move from car seat installations to assisting in the retail store as required.
  • Work a roster 3 days per week – Monday, Wednesday, and Saturdays.

What You'll Bring to the Role:

To be successful in this role, you will need to have:

  • A strong understanding of the needs of expectant and new parents on their path through parenthood.
  • Excellent communication and interpersonal skills.
  • A background in customer service, with the ability to make the complex simple.
  • A strong commitment to safety and compliance.
  • The physical ability to climb in and out of cars, maneuver car seats, and lift up to 15kg.

About Us:

Baby Bunting is a leading retailer of baby products, with a strong commitment to customer service and safety. We are a dynamic and inclusive company that values our employees and provides opportunities for growth and development.

Our Values:

We are passionate about providing exceptional customer service and ensuring that our customers receive the best possible experience. We are considerate of our customers' needs and provide solutions that meet their requirements. We are honest and transparent in all our dealings, and we are positive and focused on achieving our goals. We are bold and innovative in our approach, always looking for ways to improve and grow.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.
  • A team discount program.
  • A paid parental leave program.
  • An Employee Assistance Program.