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Customer Service Representative

2 months ago


Belmont, Australia Baby Bunting Full time

About the Role:

We are seeking a highly skilled and experienced individual to join our team as a Customer Service Representative and Car Seat Installation Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when purchasing car seats and other baby products.

Key Responsibilities:

  • Provide expert guidance to customers on car seat models, vehicles, regulations, and industry guidelines to find the perfect fit for their needs.
  • Take customers through product features of car seats and other baby products by demonstrating how they work.
  • Build and maintain a genuine bond with every customer you help.
  • Stay up to date with the latest and safest technology by coordinating training with our suppliers.
  • Be flexible to move from car seat installations to assisting in the retail store as required.
  • Work a roster 3 days per week – Monday, Wednesday, and Saturdays.

What You'll Bring to the Role:

To be successful in this role, you will need to have:

  • A strong understanding of the needs of expectant and new parents on their path through parenthood.
  • Excellent communication and interpersonal skills.
  • A background in customer service, with the ability to make the complex simple.
  • A strong commitment to safety and compliance.
  • The physical ability to climb in and out of cars, maneuver car seats, and lift up to 15kg.

About Us:

Baby Bunting is a progressive industry leader that values inclusiveness and diversity. We have a great sense of pride about what we do and genuinely recognize and celebrate success. Our culture nurtures a place where you can grow and thrive, be your authentic self, and have a lot of fun along the way.

Our Values:

We believe that our people and our values make the difference and set us apart in the industry. Our values are:

  • Being Passionate
  • Being Considerate
  • Being Honest
  • Being Positive
  • Being Focused
  • Being Bold

What We Offer:

We offer a dynamic, friendly team environment where you'll be challenged and supported to achieve personal and business goals. Our benefits include:

  • Training pathways designed to encourage personal growth and professional development.
  • Team discounts.
  • Paid parental leave.
  • An Employee Assistance Program.