Experienced Enterprise Client Manager

2 days ago

Melbourne, Victoria, Australia beBeePremium Full time $85,000 - $118,000
Premium Support Manager Position

We are seeking an experienced Premium Support Manager to lead our Enterprise Premium Support clients. This pivotal role involves spearheading the activation and fulfillment of our five Premium Support pillars, driving strategic conversations and initiatives internally and with clients.

The ideal candidate will thrive in a fast-paced environment that fosters growth, where mentorship and inclusive leadership are core values. You will collaborate with seasoned sellers and esteemed leaders, continuously learning and evolving alongside the best in the industry.

Key Responsibilities:
  • Manage a portfolio of Enterprise Premium Support clients
  • Cultivate enduring business relationships with clients
  • Monitor Premium Support consumption within assigned portfolios, analyzing key themes and challenges

You will lead Premium Support activations and proactively address concerns or feedback to boost client satisfaction. Collaborate with Premium Support teams to establish a unified vision across our five pillars, translating high-level requirements into actionable projects and tasks.

Requirements:
  • Bachelor's degree or above in Business, Marketing, or Communication
  • Ideal 4 years of SaaS experience with cross-departmental experience
  • Experience working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency

This is an opportunity to grow with a leading organization that appreciates your unique contributions and empowers you to thrive. Join us and become part of a dynamic team that makes a meaningful difference.

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