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Senior Customer Experience Manager
2 weeks ago
Job Title:
We are seeking a skilled Customer Service Professional to oversee all customer service and support services in Victoria. This role involves acting as the main contact for customers and regional management, ensuring that contractual obligations, operational expectations, performance measures, and financial management are met.
Key Responsibilities- Managing customer service operations across all Victoria sites
- Conducting storage services, including inventory control and distribution of stock items
- Delivering exceptional customer service and supporting customers undertaking activities in the field
- Maintaining engagement through nominated service counters
- Managing security protected assets
- Proven experience in managing operations and warehouse management systems
- Australian citizenship and eligibility for an Australian AGSVA Security Clearance
- Ability to lead teams across various warehouse operations and geographical locations
- Thorough understanding of warehousing and management systems, with previous defence warehousing and logistics experience desirable
- Tertiary qualifications in logistics, supply chain management, operations management, or related field
- Experience in process optimization, continuous improvement, and applying methodologies like Lean or Six Sigma
