Customer Experience Team Member

1 day ago

Wodonga, Victoria, Australia beBeeCustomer Full time $60,882 - $73,811

As a Customer Service Specialist, you will play a vital role in delivering exceptional experiences to residents, visitors, and businesses.

Key Responsibilities:
  • Provide timely and professional interactions with customers across multiple channels, including face-to-face, phone, email, and online chat.
  • Manage transactions accurately, processing payments, balancing cash, and handling banking transactions in accordance with procedures.
  • Identify areas for enhancement and contribute to service improvement by sharing ideas that benefit customers.
  • Maintain a calm and professional approach when dealing with complex or sensitive issues, ensuring courteous and respectful communication at all times.

The ideal candidate will possess relevant qualifications in customer engagement or business administration, along with experience in high-volume customer service and/or contact centre team roles. Strong verbal and written communication skills, combined with excellent people skills and adaptability, are essential for building strong working relationships and delivering outstanding results.

A well-developed understanding of computer systems and sound judgement and decision-making skills are highly desirable. As part of our close-knit customer experience team, you will collaborate with colleagues, share knowledge, and step in to assist each other when needed, creating a supportive and inclusive work environment.

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