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Service Coordinator

2 months ago

Macquarie Park, Australia Arjo Full time

Empowering Careers in Healthcare

At Arjo, we're dedicated to driving healthier outcomes for people facing mobility challenges. As a Service Coordinator, you'll play a crucial role in coordinating activities for our Field Service team, serving clients across Australia.

Key Responsibilities:

  • Customer Engagement: Respond to customer inquiries and resolve issues promptly and effectively.
  • Service Order Management: Manage service orders, including scheduling and coordinating Service Technician staff using our ERP system.
  • Service Reporting and Invoicing: Process and distribute service reports and invoices.
  • Service Agreements: Prepare and distribute service agreements, including managing renewals.
  • Quotations and Procurement: Assist with preparing and following up on quotations for service contracts, spares, and consumables.
  • Sub-Contractor Coordination: Coordinate work performed by sub-contractors, including raising purchase orders and processing invoices.
  • Support Team Activities: Assist the Service Support Manager and Team with day-to-day business activities.

Requirements and Qualifications:

  • Relevant Diploma: A relevant diploma is highly regarded, but not essential.
  • Administration Experience: At least 2-4 years of administration experience, preferably in a technical environment.
  • Customer Relationship Management: Experience in managing customer relationships.
  • ERP System Familiarity: Knowledge of ERP systems is beneficial.
  • Autonomy and Enthusiasm: Be enthusiastic and able to work autonomously.
  • Relationship Building: Create and maintain positive relationships with staff and customers.
  • Strong Communication: Excellent communication skills are essential.

What We Offer

At Arjo, we value our employees and offer a range of benefits, including:

  • A highly engaged and vibrant workplace culture
  • A Market-leading supplier of medical devices and solutions for people facing mobility challenges
  • Paid Parental Leave Scheme
  • Total Employee Wellbeing Program
  • Free onsite parking
  • Our Guiding Principles Reward and Recognition

Why Diversity Matters to Us

At Arjo, we believe in the power of diversity and strongly encourage applicants from all parts of society. We strive to create a culture and mindset that values the uniqueness of all our people.

Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, national police and a pre-employment medical check (including a drug & alcohol screening), and be up to date with their Covid-19 vaccinations prior to appointment.