Workers Compensation Specialist

3 days ago


Adelaide, South Australia Gallagher Full time
About Us

Gallagher Bassett is a trusted partner in workers compensation services, committed to making a positive impact in the lives of our clients and claimants. Our team of dedicated professionals works together to deliver high-quality claims outcomes.

We value diversity and inclusion, and we recognize the importance of embracing different perspectives and experiences. If you feel that you're close but not an exact match, we encourage you to apply.

**Job Description**

As a Dispute Resolution Officer (DRO), you will be responsible for the delivery of professional and customer-focused workers compensation claims service for all SA clients. Your primary focus will be on quick and efficient decision-making that resolves disputes expeditiously and fairly.

**Key Responsibilities**

* Provide high-quality customer service to internal customers, injured workers, employers, and legal representatives to ensure best practice claims outcomes are achieved;
* Undertake tasks associated with the preparation of SAET conferences;
* Appropriately distinguish between complex and non-complex matters that may have the potential to impact the scheme;
* Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;
* Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;
* Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents.

About You

We are looking for individuals who possess:
* Strong communication and interpersonal skills;
* Ability to work in a fast-paced environment;
* Analytical and problem-solving skills;
* Excellent time management and organisational skills;
* Self-motivation and results-focused mindset;

Benefits

We offer a comprehensive range of benefits to support your career growth and well-being. These include:
* Competitive salary;
* Opportunities for professional development and career advancement;
* Flexible work arrangements;
* Access to mental health and wellbeing support;
* Employee recognition and reward programs;

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