Enterprise Solutions Specialist

2 days ago

Council of the City of Sydney, Australia Bloomberg Full time

**About Bloomberg Enterprise Services**

We are a fast-paced and innovative company that partners closely with our clients to understand their unique businesses and individual data and technology needs.

As a Data Technical Support Representative, you will be part of a global team supporting our Enterprise Data clients across the region. You'll be trained to quickly and accurately identify problems, and perform detailed diagnostics and troubleshooting to identify the root cause.

We're looking for a passionate, motivated service-oriented individual to join our Data Technical Support team. You will operate independently and take responsibility for escalating issues internally, ensuring our clients receive an exceptional, seamless support experience.

**Key Responsibilities:**

  • Work closely with technical and market data contacts at client firms to help resolve and prevent issues that may impact their businesses.
  • Handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feeds, Implementation, and Software Engineering.
  • Take ownership of questions and technical issues reported by clients and provide direct support using phone, ticket systems, and in person if necessary.
  • Actively troubleshoot to recreate reported customer issues on internal, client simulated, and test system environments, or by carrying out diagnostic work on clients' own test/UAT systems.
  • Identify opportunities to implement and drive adoption of self-service solutions to meet client needs.
  • Identify team and personal workflow efficiencies through tooling and process improvement.
  • Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting.

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