Enterprise Services

5 days ago

Council of the City of Sydney, Australia Bloomberg Full time

Enterprise Services - Technical Support Representative - Sydney

Location: Sydney

Business Area: Sales and Client Service

Ref #: 10042270

Description & Requirements

We're Bloomberg Enterprise Services - fast paced, innovative and expanding. We have worked hard and smart to become the business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. We provide a vast number of datasets that cover all asset classes, via multiple delivery technologies and flexible scheduling options. This means our clients get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can't operate.

What's The role:

As a Data Technical Support Representative, you will be part of a global team supporting our Enterprise Data clients across the region. You'll be trained to quickly and accurately identify problems, and perform detailed diagnostics and troubleshooting to identify the root cause. We're looking for a passionate, motivated service-oriented individual to join our Data Technical Support team. You will operate independently and take responsibility for escalating issues internally, ensuring our clients receive an exceptional, seamless support experience.

We'll trust you to:

  • Work closely with technical and market data contacts at client firms to help resolve and prevent issues that may impact their businesses.
  • Handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feeds, Implementation, and Software Engineering.
  • Take ownership of questions and technical issues reported by clients and provide direct support using phone, ticket systems, and in person if necessary.
  • Actively troubleshoot to recreate reported customer issues on internal, client simulated, and test system environments, or by carrying out diagnostic work on clients' own test/UAT systems.
  • Identify opportunities to implement and drive adoption of self-service solutions to meet client needs.
  • Identify team and personal workflow efficiencies through tooling and process improvement.
  • Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting.
  • Partner with sales and account management to build and strengthen client relationships.

You'll need to have:

  • 2+ years experience in a technical support role, supporting financial data solutions in a financial services or financial technology organisation.
  • Bachelor's degree in Computer Science, Information Systems/Technology.
  • Understanding of scripting language or programming language (e.g., Shell, Perl, Python, .NET, Java, or C++).
  • An analytical and problem-solving mindset.
  • Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time-sensitive issues.
  • An understanding of financial markets, including Fixed Income, FX, and/or Derivative asset classes.
  • Ability to derive requirements from stakeholders via email, meetings, and conference calls.
  • Strong presentation and communication skills in English.
  • Demonstrated continuous career growth within an organisation.

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Bloomberg Data and Content Solutions.

#J-18808-Ljbffr

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