Enterprise IT Solution Architect

5 days ago

Shire of Colac Otway, Australia Digital Management Llc Full time

About the Position:

We are seeking a highly skilled Enterprise IT Solution Architect to lead the design, implementation, and optimization of an IT Service Management (ITSM) solution on the ServiceNow platform.

This role requires expertise in ITSM best practices, process automation, integrations, and platform architecture to ensure a scalable, high-performing solution.

The ideal candidate will work closely with stakeholders, technical teams, and business process owners to translate business needs into ServiceNow capabilities while ensuring alignment with enterprise IT strategies.

Key Responsibilities:

  • Design, develop, and deploy ITSM modules, including Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Define enterprise-wide ServiceNow architecture, ensuring scalability, security, and compliance.
  • Implement workflow automation, UI policies, business rules, and scripts to streamline IT processes.
  • Design and develop integrations with third-party applications, including monitoring tools, CMDB sources, ITOM solutions, and identity management systems.
  • Oversee REST/SOAP API configurations, MID Server implementations, and data transformations.
  • Provide expertise in cloud-based or hybrid ServiceNow deployments and best practices for system performance.

Requirements:

  • 8+ years of experience in ITSM solutions with at least 5+ years in ServiceNow architecture & implementation.
  • Strong expertise in ServiceNow ITSM modules, CMDB, and Service Catalog design.
  • Hands-on experience with ServiceNow Scripting (JavaScript, Glide API, UI Policies, Business Rules, Flow Designer).
  • Deep understanding of ITIL v3/v4 best practices.
  • Experience with REST/SOAP API integrations and third-party tool connectivity.
  • Strong knowledge of ServiceNow security models, RBAC, ACLs, and authentication mechanisms.
  • Familiarity with ServiceNow Performance Analytics, Reporting, and Dashboarding.
  • Experience working in Agile/Scrum development environments.
  • Excellent communication, problem-solving, and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified Implementation Specialist (CIS-ITSM) or Certified Technical Architect (CTA).
  • Experience with ITOM, ITAM, or SecOps modules in ServiceNow.
  • Knowledge of ServiceNow ATF (Automated Test Framework) for regression testing.
  • Experience with ServiceNow Governance, Risk, and Compliance (GRC).

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