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Excellent Customer Service Representative Wanted
2 weeks ago
Your role as a Customer Service Specialist gives you the autonomy to deliver exceptional service and help customers achieve their goals.
Main Responsibilities:- Explore customers' needs through in-depth conversations to help them achieve their financial objectives and collaborate with other specialists.
- Support customers with their digital literacy and online banking needs while innovating our offerings.
- Be the face of customer service, handling transactions, cash, investigating queries or assisting with paperwork while maintaining risk considerations.
- Embrace an attitude of lifelong learning, bringing your expertise and we'll support your career development with on-the-job training and external opportunities.
- Become a connection point, supporting customers, giving back and making communities better… while having some fun along the way.
This is a permanent, full-time position located in Ashburton, Victoria. To succeed in this role, you'll consistently deliver exceptional customer service and have:
- Experience in a customer-facing environment and the ability to meet targets.
- A strong attention to detail to ensure secure, accurate transactions with a risk-focused mindset.
- Confidence to communicate with new and existing customers face-to-face and over the phone.
- Eagerness to understand and communicate what makes us different.
- A drive for collaboration - teamwork is essential to achieving our goals.
We operate on a shared revenue model based on 'profit-with-purpose', ensuring that profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.
As a Customer Service Specialist, you'll be part of a team that's dedicated to delivering exceptional customer experiences. You'll work closely with colleagues to identify and resolve customer issues, provide personalized support, and contribute to ongoing process improvements.
