Enterprise IT Manager

3 weeks ago

Perth, Western Australia Atturra Limited Full time

This exciting opportunity is available at Atturra Limited, one of Australia's fastest growing ASX-listed advisory and IT solutions companies.

The Managed Services area of our business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team has decades of experience in the industry.

We are looking for a skilled Enterprise IT Manager to join our team based in Perth, AU. As an Enterprise IT Manager, you will be responsible for the successful engagement and delivery of Managed Services contract commitments in line with our Service Delivery Management framework and within time, budget and performance objectives for one or more clients.

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.

The ideal candidate will have excellent communication, negotiation, and business relationship building skills. You should be able to take strong ownership of your role and work autonomously, as well as experience working in a fast-paced environment with the ability to adapt to frequent change.

Key responsibilities include:

  • Understanding the Managed Services contract in place and ensuring it is being delivered to the client, SLAs are met and client expectations are aligned.
  • Building relationships with internal teams, customer stakeholders, and technology partners to ensure contracted services are planned, scheduled, and delivered.
  • Building and delivering customer reports as per contractual agreements.
  • Managing formal communications in line with a Communications Plan that includes various different Service Delivery meetings with relevant stakeholders.
  • Escalating immediately if client data under the remit of the contract is not protected.

You will also be required to:

  • Ensure all assets under the service are tracked, either in a CMDB or other acceptable means, and the environment current state, risks, and improvements are documented.
  • Create a channel of communications to the wider teams to ensure services over and above the base contract(s) are understood, tracked, and added to monthly reports.
  • Ensure any consumption-based services, monthly fees, and commercials comply with the contract and periodic invoicing is carried out in a timely manner.

We offer a range of benefits including:

  • Employee benefits, recognition, and wellbeing platform
  • Career growth via succession planning, internal promotions, and mentorship opportunities
  • Ongoing investment in professional development through industry and technology certifications and study assistance
  • Mental health support through our Employee Assistance Program
  • Support for family and caring responsibilities, including paid parental leave
  • Employee referral program, with monetary incentives offered

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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