
Analytical Quality Excellence Professional
1 week ago
Job Title:
Quality Assurance Specialist
- A role that guarantees excellence in customer service and solutions.
About the Role:
We are looking for a professional with strong analytical skills to identify policy breaches, process gaps, and potential risks. A background in contact-centre environments is required along with effective communication and constructive feedback abilities.
Your Responsibilities:
- Analyze outcomes and pinpoint areas for improvement in Customer Service and solutions
- Conduct quality checks to ensure our services meet expectations
- Identify red flags and suggest enhancements for processes and procedures
- Develop action plans to address identified areas of improvement
What We Offer:
A values-driven environment with opportunities for growth and development. Our benefits include recognition programs, flexibility, health and wealth benefits, and a referral bonus.
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