Analytical Quality Excellence Professional

1 week ago


Australia beBeeExcellence Full time $89,999 - $124,999

Job Title:

Quality Assurance Specialist

  • A role that guarantees excellence in customer service and solutions.

About the Role:

We are looking for a professional with strong analytical skills to identify policy breaches, process gaps, and potential risks. A background in contact-centre environments is required along with effective communication and constructive feedback abilities.

Your Responsibilities:

  • Analyze outcomes and pinpoint areas for improvement in Customer Service and solutions
  • Conduct quality checks to ensure our services meet expectations
  • Identify red flags and suggest enhancements for processes and procedures
  • Develop action plans to address identified areas of improvement

What We Offer:

A values-driven environment with opportunities for growth and development. Our benefits include recognition programs, flexibility, health and wealth benefits, and a referral bonus.



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