Service Operations Coordinator

3 days ago


Gold Coast, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Manage customer relationships and deliver exceptional service as a Service Administrator. You will be responsible for ensuring smooth service operations, handling bookings, and assisting clients with their needs.Key Responsibilities:
  • Process repair orders, maintain data accuracy, and add value-added services
  • Communicate proactively with clients about appointments, parts, and repairs
  • Provide professional service to greet clients, conduct vehicle inspections, and document concerns
  • Promote sales of parts, accessories, and services
  • Coordinate with the workshop team on repair progress and timelines
  • Schedule appointments, provide cost estimates, and reconcile invoices
  • Collect payments, maintain client records, and follow handover procedures
Requirements:
  • Professional appearance and positive attitude
  • Strong admin, communication, and customer service skills
  • Ability to work independently and follow through
  • Automotive administration experience is a plus
Performance Goals:
  • Achieve high customer satisfaction
  • Meet sales targets
  • Maintain accuracy and organization
  • Foster effective team communication


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