Leadership Care Specialist

3 days ago

KalgoorlieBoulder, Australia beBeeCareLeader Full time $65,550 - $73,150
Job Overview

We are seeking a highly skilled and experienced Care Team Leader to join our team.

  • You will be responsible for leading and managing direct care staff to provide quality care to clients/carers within the Community.
Key Responsibilities

The following are the key responsibilities of this role:

  1. Lead and manage employees to ensure best practice is followed and compliant with required policies and procedures.
  2. Manage and document employee performance issues.
  3. Lead and promote safe work culture to reduce safety incidents and loss time injury.
  4. Maintain inclusive and effective communication with the team to ensure employees are aware of pertinent information.
  5. Ensure new employees have been provided with adequate knowledge of their role and responsibilities.
  6. Manage and authorise weekly/fortnightly timesheets.
  7. Respond to employee and client queries to ensure consistent and effective outcomes for the service delivery.
  8. Allocate suitable resources and implement support plans to ensure quality care is delivered.
  9. Document, report and action hazards and incidents to ensure safe work procedures are followed.
Care Partnering

This role involves working in partnership with clients to deliver high-quality care services. Key responsibilities include:

  1. Coordinate and lead all care management activities for clients within the Support at Home Program.
  2. Conduct initial and ongoing strength-based assessments, reviewing the care requirements of clients, adjusting when required, collaborating with leaders, clinical care partners and the multidisciplinary care team as needed.
  3. Develop care plans for the provision of quality, person-centered care, ensuring alignment with client needs and goals, funding requirements and organisational policies and procedures.
  4. Work in partnership with leaders, clinical care partners and the multidisciplinary care team to escalate care planning and clinical decisions where the client needs exceed the general care management scope.
  5. Continuously review and monitor care notes and service delivery data, identifying, escalating and addressing emerging risks or change in client needs, working with leaders, clinical care partners and multidisciplinary care team as needed.
  6. Conduct at least monthly care management activities and schedule formal care plan reviews at least annually or as required to meet program requirements.
  7. Support clients to undergo support plan reviews or reassessments via My Aged Care, where appropriate.
  8. Support clients and/or their carer/family to understand and navigate the financial management requirements of their package, ensuring they understand their available services aligned to their classification, budget and support needs.
  9. Monitor spending to prevent underspends and overspends, aligning resource allocation with changing needs, including temporary increases during illness or recovery.
  10. Ensure care management claims comply with business rules, including exclusion of administrative, rostering or travel tasks.

To succeed in this role, you must possess strong leadership and interpersonal skills, along with excellent communication and problem-solving abilities.

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