Customer Experience Solutions Specialist

3 weeks ago


Sydney, New South Wales, Australia Kincare Full time
About the Role

We are seeking a Customer Experience Solutions Specialist to provide exceptional support to our customers across Australia.

This role involves driving billable hours within scope, collaborating with stakeholders to manage requests and complaints, and ensuring clinical situations are escalated effectively.

Key responsibilities include:

  • Maximizing billable hours while supporting customer journeys in line with CHSP guidelines
  • Collaborating with internal teams to resolve inquiries, complaints, and escalations
  • Managing incidents, hazards, and complaints in accordance with policies and procedures
  • Ensuring accurate invoicing and fee considerations
  • Implementing continuous improvement initiatives and maintaining organizational compliance
About You

To succeed in this role, you will need:

  • A strong customer experience focus gained through working in CHSP or similar environments
  • Previous office/administration experience
  • Advanced written and verbal communication skills
  • Ability to build relationships with internal teams and work under pressure
  • Strong organizational and analytical skills
  • Ability to work independently and identify solutions to issues
  • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and database management
What We Offer

We offer a competitive salary package of $80,000 - $100,000 per annum, depending on experience. As a valued member of our team, you will have opportunities for growth and development, as well as access to advanced technology and training resources.

For more information about this exciting opportunity, please review the requirements carefully. If you meet the criteria and are interested in applying, seek endorsement from your current manager before submitting your updated CV via the provided link. Applications close when the position is filled.



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