Front Desk Ambassador

1 week ago

Melbourne, Victoria, Australia beBeeCustomerCentric Full time $52,000 - $73,000

Guest Service Agent Role Summary

We are seeking a motivated and experienced Guest Service Agent to join our front of house reception team. This is an exciting opportunity to work in a dynamic environment where you will have the chance to deliver exceptional guest satisfaction.

Key Responsibilities:

  • Portage of guest luggage to and from suites ensuring timely and efficient service delivery.
  • Respond to reservation enquiries regarding rates, availability, packages and facilities and services available.
  • Accurately check guests in and out of the property, maintaining high levels of accuracy and efficiency.
  • Greet all guests by name, providing a warm and welcoming experience.
  • Handle guest enquiries and provide information on local attractions and directions as required.

Requirements and Qualifications:

  • Excellent communication skills, with the ability to communicate effectively with guests and team members.
  • Flexible and adaptable, with the ability to work mornings, evenings, weekends and public holidays.
  • Proactive and positive attitude, with a passion for delivering exceptional guest satisfaction.

Benefits:

  • Career progression opportunities within a dynamic and growing organisation.
  • Generous staff discounts and company-wide incentives.
  • Team social activities and events.

Working Conditions:

  • Maintain cleanliness and presentation of the front desk area at all times.
  • Maintain dress and grooming standards.

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