Telecommunications Customer Experience Specialist
18 hours ago
We are seeking a passionate and customer-focused professional to join our team. As a key member, you will be responsible for delivering an exceptional customer experience by identifying customer needs and providing solutions that transform their telecommunications experience.
About the RoleThis is an opportunity for tech-curious problem solvers to build a meaningful career within a leading brand. You will thrive on making sure customers connect faster, better, smarter, and every day is different.
Key Responsibilities- Deliver outstanding customer service and ensure a positive customer experience
- Identify customer needs and deliver solutions that meet their requirements
- Maintain up-to-date knowledge of products and services to provide informed advice to customers
- Meet sales targets and KPIs through proactive sales approaches and consultative service skills
- Collaborate with colleagues to achieve store goals and objectives
- Competitive salary and benefits package
- Ongoing training and development opportunities to enhance your skills and knowledge
- A supportive and inclusive work environment that values diversity and inclusion
- The opportunity to work with a leading Australian brand and contribute to its success
- Experience in a customer-facing role, preferably in retail or sales
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Strong product knowledge and sales skills
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